Help, from a person

Common questions

How do I get help with one of your apps?

Email support@gunjaconsulting.com. Include the app name, your device model, your operating system version, and the app version — you will find it at the bottom of the app’s Settings screen. Describe what you expected to happen and what happened instead. We reply within 2 business days.

How do I manage or cancel a subscription?

Subscriptions bought inside an iOS app are billed by Apple, so they are managed through Apple. Open Settings on your device, tap your name, tap Subscriptions, select the subscription, then tap Cancel Subscription. You keep access until the end of the period you have already paid for. We cannot cancel or refund an Apple subscription on your behalf.

How do I get a refund?

Refunds for App Store purchases are issued by Apple, not by us. Go to reportaproblem.apple.com, sign in, and choose the purchase. If Apple declines and you believe the charge was wrong, write to us and we will help however we can.

How do I delete my account and data?

Every app of ours that supports accounts also supports deleting them from inside the app, and each app has a page describing the process. You can also email privacy@gunjaconsulting.com from your account address and we will process the deletion within 30 days. Deleting your account does not cancel a subscription — cancel that with Apple first.

How do I request a copy of my data?

Email privacy@gunjaconsulting.com from the address on your account. We will verify it is you and send your data in a machine-readable format within 30 days, free of charge. See the Privacy Policy for the full list of rights.

I need help with a consulting engagement.

Contact your engagement lead directly, or email hello@gunjaconsulting.com and we will route it. For urgent production incidents, use the escalation path in your engagement agreement.